Echo is a registered pharmacy, so accepts all NHS exemptions, including prepayment certificates.

You will be asked to upload a photo of your pre-payment certificate when you request your first prescription with Echo. Our pharmacists will check and confirm it, ensuring you will not be charged for prescriptions. You can also add an exemption to your account at any time.

Please remember to keep your exemptions up to date. You can do this by updating your Echo profile at any time.  If you claim free prescriptions after your exemption expires, you may have to pay a penalty charge of up to £100 - even if it was a mistake.

Don’t have one yet? Purchase pre-payment certificates here. You can read more about how they work here

Once you have received a confirmation for your pre-payment certificate, you can add it to your Echo account by going to:

  • Account

  • Manage details

  • Exemptions

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